Privacy Policy

At The Seed Fair, we respect the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, place an order, contact our team, or otherwise use our services.

We do not sell your personal information. We use personal information to process orders, provide customer support, communicate with customers, improve our website and services, help prevent fraud, and meet applicable legal obligations. By using The Seed Fair website and services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with our website and services.

We may collect personal information such as:

  • Name
  • Email address
  • Billing address
  • Shipping address
  • City, state, province, or region
  • ZIP or postal code
  • Country
  • Telephone number (when provided)
  • Account information
  • Order and purchase information
  • Customer service communications
  • Information you voluntarily provide to us

When you place an order, we collect information necessary to process the purchase, prepare the shipment, provide customer support, and maintain appropriate business records.

2. Payment Information

Payments may be processed through third-party payment providers. Depending on the payment method selected, your payment provider may collect or process information required to complete the transaction.

The Seed Fair does not necessarily receive or store complete payment card details when payments are handled directly by an independent payment processor.

Third-party payment providers operate under their own privacy policies, security practices, and terms. We encourage customers to review the policies of the applicable provider before using an external payment service.

3. How We Use Your Information

We may use personal information for purposes including:

  • Processing and fulfilling orders.
  • Providing shipping and tracking information.
  • Creating and managing customer accounts.
  • Responding to customer service requests.
  • Communicating about orders or transactions.
  • Processing refunds or resolving order issues.
  • Improving website functionality and user experience.
  • Maintaining website security.
  • Detecting or preventing fraud and misuse.
  • Understanding website performance.
  • Sending marketing communications when permitted.
  • Meeting legal, regulatory, tax, or business obligations.

We aim to collect and use only the information reasonably necessary for legitimate business and service purposes.

4. Log Data and Technical Information

When you visit theseedfair.com, certain technical information may be collected automatically.

This information may include:

  • Internet Protocol (IP) address.
  • Browser type and version.
  • Device type.
  • Operating system.
  • Pages visited.
  • Date and time of visits.
  • Referring pages or websites.
  • Time spent on pages.
  • Website interactions.
  • Diagnostic and performance information.

We use this information to improve website performance, identify technical issues, maintain security, and enhance the overall customer experience.

5. Cookies and Similar Technologies

The Seed Fair may use cookies and similar technologies to operate the website, remember preferences, understand website activity, and improve user experience.

Cookies may help with:

  • Remembering preferences.
  • Maintaining website functionality.
  • Understanding website traffic.
  • Measuring performance.
  • Supporting account and shopping features.
  • Improving the customer experience.

You can manage or disable certain cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of the website.

6. Third-Party Service Providers

We use selected third-party service providers to help operate our website and business. These providers may process limited personal information when necessary to perform services on our behalf.

Examples include:

  • Payment processing.
  • Order fulfillment.
  • Shipping and delivery.
  • Website hosting.
  • Email communications.
  • Customer service.
  • Website analytics.
  • Fraud prevention.
  • Security.
  • Technical support.

We do not sell personal information to third parties.

7. Shipping and Delivery Providers

When you place an order, certain information may be shared with postal services, couriers, fulfillment providers, or other delivery partners to complete the shipment.

Depending on the destination, these providers may include USPS, Canada Post, AUS Post, DHL, or other regional shipping partners.

Information shared for delivery purposes may include your name, shipping address, contact details when required, and other information necessary to complete the shipment.

8. Analytics and Website Improvement

We may use analytics and performance tools to better understand how visitors interact with our website.

These tools may collect technical and usage information such as pages visited, browser type, device information, approximate location, referral sources, and website interactions.

Third-party analytics providers may process this information according to their own privacy policies.

9. Communications and Marketing

We may use your contact information to communicate with you regarding:

  • Orders.
  • Payments.
  • Shipping updates.
  • Tracking information.
  • Customer service requests.
  • Account-related matters.
  • Important service announcements.
  • Promotional offers or newsletters when permitted.

You may unsubscribe from promotional emails using the unsubscribe link provided in marketing communications. Transactional communications relating to orders or account security may still be sent.

10. How We Share Information

We do not sell your personal information.

We may share limited information when reasonably necessary with:

  • Payment processors.
  • Shipping carriers and delivery providers.
  • Website hosting and technical service providers.
  • Customer support platforms.
  • Email and communication providers.
  • Analytics providers.
  • Fraud prevention and security providers.
  • Professional advisers when necessary.
  • Government or legal authorities when required by law.

11. Data Retention

We may retain personal information for as long as reasonably necessary to fulfill orders, maintain customer accounts, provide support, resolve disputes, prevent fraud, maintain business records, meet legal obligations, and enforce applicable agreements.

When information is no longer required, we may delete, anonymize, or securely dispose of it where appropriate.

12. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security. Customers are also responsible for protecting their account credentials.

13. Compliance With Laws and Legal Requests

We may disclose personal information when required to comply with applicable law, respond to valid legal requests, protect our rights, investigate suspected fraud or security incidents, or enforce our policies and agreements.

14. International Data Processing

The Seed Fair serves customers in multiple countries. Personal information may therefore be processed, stored, or transferred across national borders when necessary to provide services, process payments, operate our website, or complete deliveries.

Where required, we take reasonable steps to handle personal information in accordance with applicable legal requirements.

15. Business Transfers

If The Seed Fair is involved in a merger, acquisition, restructuring, financing, sale of assets, or another business transaction, personal information may be transferred as part of that transaction.

Where required by law, appropriate notice will be provided regarding material changes affecting personal information.

16. Links to Other Websites

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or security of external websites. We encourage you to review their privacy policies before providing personal information.

17. Children’s Privacy and Age Restrictions

The Seed Fair website and services are not intended for children or individuals who do not meet the applicable legal age requirements.

We do not knowingly collect personal information from children. If you believe an underage individual has provided personal information, please contact us so appropriate action can be taken.

18. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the ability to:

  • Request access to personal information.
  • Request correction of inaccurate information.
  • Request deletion of certain information.
  • Object to or restrict certain processing.
  • Withdraw consent where applicable.
  • Opt out of certain marketing communications.
  • Request information about how your personal data is used.

Privacy rights vary by jurisdiction and may be subject to legal exceptions or identity verification requirements.

19. Changes to This Privacy Policy

The Seed Fair may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal obligations.

Any updated version will be posted on this page. We encourage customers to review this Privacy Policy periodically.

20. Contact Us

If you have questions about this Privacy Policy, how your personal information is handled, or wish to submit a privacy-related request, please contact us:

When submitting a privacy request, we may need to verify certain information before completing your request to help protect customer data.

Disclaimer: The Seed Fair sells cannabis seeds only. Customers are responsible for ensuring that their purchase, possession, importation, and use of cannabis seeds comply with the laws and regulations applicable in their jurisdiction. By using our website, you acknowledge that you have reviewed and accepted the terms of this Privacy Policy.