Refund policy

At The Seed Fair, we are committed to providing our customers with high-quality cannabis seeds and excellent service. We understand that sometimes things don’t go as planned, and we want to make sure you are satisfied with your purchase. Please take a moment to review our refund and return policy below:

1. Eligibility for Refunds

Refunds are only applicable for products that are:

  • Damaged upon arrival.

  • Incorrectly shipped (e.g., wrong variety of seeds).

  • Non-viable upon inspection or germination (please see below for the detailed procedure).

Please note that we do not offer refunds for:

  • Change of mind or if you simply don’t like the product.

  • Seeds that have been planted or tampered with in any way.

  • Orders placed by customers in regions where cannabis-related products are illegal.

2. How to Request a Refund

If you believe that you are eligible for a refund, please contact our customer service team within 7 days of receiving your order. You can reach us at:

Please provide the following details when requesting a refund:

  • Order number

  • A detailed description of the issue

  • Clear photos of the product, packaging, or damage (if applicable)

3. Returns for Damaged or Incorrect Products

If your products arrive damaged or incorrect, we will work with you to resolve the issue. We may ask you to return the product to us (we will provide you with a prepaid shipping label). Once we receive the returned product, we will issue a full refund or send a replacement, depending on your preference and availability of stock.

4. Non-Viable Seeds & Germination Guarantee

We take pride in offering only high-quality cannabis seeds, and we understand the importance of a successful germination process. If your seeds do not germinate, please follow the proper germination methods outlined in our guides on the website. If, after following the guidelines, you still experience issues, please contact us with the following information:

  • Your order number

  • Proof of germination failure (e.g., photos of the seeds, environment, and conditions).

In cases of non-viable seeds, we may offer a replacement of the same variety or a refund, depending on the circumstances.

5. Processing Your Refund

Once your return is received and approved, we will process your refund. Please allow 5-7 business days for the refund to be credited back to your original payment method.

6. Shipping Costs

Please note that shipping costs are non-refundable, except in cases where an item is defective or the wrong product was shipped. You will be responsible for any shipping costs associated with returning the products unless otherwise specified.

7. Exchanges

At this time, we do not offer direct exchanges. If you would like a different product, please initiate a return and place a new order on our website.

8. Changes to This Policy

The Seed Fair reserves the right to modify or update this refund policy at any time without prior notice. Please check back regularly for any updates.

9. Contact Us

If you have any further questions regarding our refund policy or need assistance with a return, please don’t hesitate to reach out to our support team. We are here to help!

Thank you for choosing The Seed Fair. We appreciate your business and look forward to serving you again soon!

Disclaimer: The Seed Fair does not sell cannabis or cannabis products, only cannabis seeds. By purchasing from us, you agree to comply with all local laws and regulations regarding the possession, cultivation, and distribution of cannabis.